return policy.

Your satisfaction is our number one priority, however, we understand that sometimes a product may not meet your expectations. If you are unhappy with your purchase you may return items within 30 days of receiving your order for a full refund. However, please note the exceptions below:

There are a few exceptions: 

  • All discounted merchandise is final sale and cannot be returned.

  • The customer is responsible for all shipping charges.

  • We are unable to accept returns or exchanges after 30 days, for any reason other than manufacturing defects.

HOW TO RETURN
The product must be returned in its original packaging (if applicable) and in new, unused, and unwashed condition. Please ship in a securely packaged box or envelope with the original packing slip or receipt inside. Returns should be addressed to: 

EIZEN:

2383 Appellation
New Braunfels, TX 78132

Please note: The customer is responsible for all return shipping charges. We recommend that you insure and track the package. EIZEN is not responsible for lost or stolen packages.

REFUND PROCESS
Most returns will process within 3 weeks, depending on your method of return. Once processed, a refund will be credited back to your original method of payment, and will post approximately 2 days after the date of processing. Gift card purchases will be refunded in the form of another card.

DAMAGED / INCORRECT ORDERS
If you receive an item that is damaged, defective, or incorrect please contact us immediately at info@eizeninteriors.com. We will arrange for a replacement to be sent to you at no cost, along with a prepaid return label. To expedite the process, please include a photograph, your order number, and specify if you’d like to return or receive a refund.

GIFT RETURNS
If you received an item as a gift and would like to return it, please email us at info@eizeninteriors.com. Please note: EIZEN only offers store credit for gift returns.

EXCHANGES
If you would like to exchange items in your order, please return the unwanted  items to us, and place a new, separate order for the items you want. The new order will be shipped out immediately. When we receive your returned items, a refund for those will be issued. Contact us at info@eizeninteriors.com with any questions.

CANCELLATIONS
We regret that we are not able to cancel orders for in-stock merchandise once they have been processed. You can always return your order to us for a full refund of the merchandise value.

If your order consists of out of stock items, you can reach out to us via phone or email to inquire about canceling or changing the order.